Volume 9, Issue 6 (9-2013)
J Health Syst Res 2013, 9(6): 656-662 |
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Behzad Karami-Matin, Farid Najafi, Nozar Mohammadi, Amin Karami-Matin, Elnaz Salimi, Fazel Zinat-Motlagh. The Effectiveness of Implementing a Quality Management System (ISO 9001-2000) on Improvement in Shohada Hospital, Kermanshah, Iran. J Health Syst Res 2013; 9 (6) :656-662
URL: http://hsr.mui.ac.ir/article-1-642-en.html
URL: http://hsr.mui.ac.ir/article-1-642-en.html
Behzad Karami-Matin1 
, Farid Najafi2 , Nozar Mohammadi3 , Amin Karami-Matin4 , Elnaz Salimi4 , Fazel Zinat-Motlagh5
, Farid Najafi2 , Nozar Mohammadi3 , Amin Karami-Matin4 , Elnaz Salimi4 , Fazel Zinat-Motlagh5
1- Assistant Professor, Department of Public Health, School of Health, Kermanshah University of Medical Sciences, Kermanshah, Iran
2- Associate Professor, Department of Epidemiology and Statically, School of Health, Kermanshah University of Medical Sciences, Kermanshah, Iran
3- Social Security Organization, Kermanshah, Iran
4- Department of Public Health, School of Health, Kermanshah University of Medical Sciences, Kermanshah, Iran
5- Social Determinants of Health Research Center, Yasuj University of Medical Sciences, Yasuj, Iran (Corresponding Author) Email: motlaghf@yahoo.com
2- Associate Professor, Department of Epidemiology and Statically, School of Health, Kermanshah University of Medical Sciences, Kermanshah, Iran
3- Social Security Organization, Kermanshah, Iran
4- Department of Public Health, School of Health, Kermanshah University of Medical Sciences, Kermanshah, Iran
5- Social Determinants of Health Research Center, Yasuj University of Medical Sciences, Yasuj, Iran (Corresponding Author) Email: motlaghf@yahoo.com
Abstract: (1367 Views)
Background: Implementation of quality management system in hospitals could lead to improved performance of the services. This study evaluated the effect of a quality management system (ISO 9001-2000) on services effectiveness in Shohada hospital at Kermanshah, Iran. Methods: This was a before and after quasi-experimental study. The mean duration of hospitalization, hospital infection rates, mortality, and patient and staff satisfaction was measured. Data were analyzed using SPSS software. Findings: The results indicated an increase in staff and patient satisfaction mean score and reduction in hospital infection rates, hospitalized patients mortality rate, and the mean duration of hospitalization after implementation of the system. Conclusion: It seems that ISO 2000-9001 system implementation could be useful in improving hospital efficiency. It was an appropriate cost-benefit economical project.
Type of Study: Research |
Subject:
education health and promotion
Received: 2020/07/16 | Accepted: 2013/09/15 | Published: 2013/09/15
Received: 2020/07/16 | Accepted: 2013/09/15 | Published: 2013/09/15
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