Volume 14, Issue 3 (10-2018)
J Health Syst Res 2018, 14(3): 362-368 |
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Javanmardi E, Gholami-Fesharaki M. The Study of Psychometric Properties of the Najmieh Outpatient Satisfaction Questionnaire Binary Response Using Qualitative Confirmatory Factor Analysis. J Health Syst Res 2018; 14 (3) :362-368
URL: http://hsr.mui.ac.ir/article-1-1038-en.html
URL: http://hsr.mui.ac.ir/article-1-1038-en.html
1- Department of Biostatistics, School of Medicine, Tarbiat Modares University, Tehran, Iran
2- Assistant Professor, Department of Biostatistics, School of Medicine, Tarbiat Modares University, Tehran, Iran
2- Assistant Professor, Department of Biostatistics, School of Medicine, Tarbiat Modares University, Tehran, Iran
Abstract: (1305 Views)
Background: Patient satisfaction assessment is one of the most important indicators of quality improvement systems in health services. Regarding the importance of this issue, this study aimed to assess the psychometric properties of the Najmieh Outpatient Satisfaction Questionnaire Binary Response.Methods: This study was performed on 359 outpatient persons referring to Najmieh subspecialty hospital, Tehran, Iran, in year 2016. The participants were selected using systematic random sampling method. In this study, the confirmatory factor analysis with binary response and Kuder-Richardson method were used to assess the validity and reliability of questionnaire, respectively. Data analysis was performed using SPSS and AMOS software.Findings: The sample consisted of 359 people, 297 women (82.8%) and 62 men (17.2%). The confirmatory factor analysis with binary response showed good construct [Root Mean Square Error of Approximation (RMSEA) = 0.024, Comparative Fit Index (CFI) = 0.98, and reliability (0.91) indices.Conclusion: Regarding the good validity and reliability of Najmieh outpatient Satisfaction Questionnaire Binary Response, this questionnaire is recommended to assess the outpatient satisfaction in Iranian society.
Type of Study: Research |
Subject:
education health and promotion
Received: 2020/07/16 | Accepted: 2018/10/15 | Published: 2018/10/15
Received: 2020/07/16 | Accepted: 2018/10/15 | Published: 2018/10/15
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